When I try to make a purchase, I continue to receive an Error message with no explanation given.  Why can’t I finalize my purchase?

A: The most common reason for an error to occur is due to the shipping and billing addresses not matching up.  For verification purposes, all credit card purchases through our website must use the same shipping and billing addresses.  If you have any questions, please call Customer Service at (800) 821-9319 or chat with us directly using Live Chat.