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Terms of Use

North Coast Medical, Inc. Online Web Ordering Terms

Same Day Shipping

Place your order before 4:00pm (Pacific Time) Monday through Friday and we’ll ship it the same day, FOB Gilroy, CA. Shipping charges are determined by the weight and size of your order. Please note that we do not ship on Saturday, Sunday, or select US National Holidays.

Shipping to Canada

Due to the extra paperwork required by customs, Canadian orders are processed within 24 hours. Orders shipped to Canada under $500 will incur a $30 processing fee in addition to the shipping charges. If no broker is designated by the recipient and our primary carrier is designated as the importer of record, then:

  • We pay the duty charges.
  • We pay the GST charges.
  • We pay the customs and brokerage fees.

If an importer of record other than our primary carrier is designated, Canadian customers will incur the duty, GST, customs and brokerage fees.

Some of our Canadian customers may choose to buy North Coast products from one of our authorized Canadian distributors. A full list of these distributors is available here.

Additional Charges

Due to changing market conditions, some orders may be subject to additional charges. Fees for the following conditions may be added to your order:

  • Heavy or oversized items
  • Hazardous materials (Hazardous materials are shipped by UPS Ground)

Payment Terms

Prepaid with VISA®, MasterCard®, American Express®, and Discover® Card. Professional accounts may be established with an approved credit application. Call customer service for an application, or download an application to apply online. Terms for approved credit accounts are Net 30. North Coast Medical reserves the right to withhold shipment for past due accounts.

Returns and Exchanges

If you are not satisfied with a product, just call our customer service department and one of our friendly representatives will be happy to assist you in arranging a return for a credit or refund of the purchase price. Items returned within 30 days will be credited to your account. All returns must be accompanied by a Return Merchandise Authorization (RMA) number. Returns without a valid RMA number will not be credited. If you have received merchandise in error, North Coast Medical will pay the return shipping expense. Please ship all other returns postage paid. For safety and hygiene reasons, we cannot accept returns on eating, toileting, hygiene, or mouthstick items that have been opened. Hazardous Materials cannot be returned for credit or refund.

Items returned after 30 days, with a RMA number, in resalable condition will be subject to a restocking fee of up to 35%. Returns will not be accepted after 60 days.

Damaged or incomplete shipments must be reported within 10 days. Shipping damage should be noted to the carrier at the time of delivery. In the event of damaged delivery:

  • Indicate damage on the delivery bill and have it signed by the driver.
  • Contact our customer service department to have a replacement sent.

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