Returns & Refunds
If I am not satisfied with my product selection, can I return it for a refund?

A:If you are not completely satisfied with a product, simply call or email our customer service department for a credit or refund of the purchase price. You can reach us at 1-800-821-9319 or custserv@ncmedical.com.

Domestic Orders
Returns and Exchanges can be initiated by calling our Customer Service department to arrange a return for credit or refund. Credits / refunds issued will be less any applicable freight charges. Items returned for any reason within 30 days will be credited to your account. All returns must be accompanied by a Return Merchandise Authorization (RMA) number. Returns without a valid RMA number will not be credited. If you have received merchandise in error, North Coast will pay the return shipping expense. Please ship all other returns postage paid. For safety and hygiene reasons, we cannot accept returns on eating, toileting, or mouth stick items for a credit or refund. Hazardous materials cannot be returned for credit or a refund. Therefore, credit will not be issued.

Items returned after 30 days in resalable condition will be subject to a restocking fee of 15%. Returns will not be accepted after 60 days.

Damaged or incomplete shipments must be reported within 10 days. Shipping damage should be noted to the carrier at the time of delivery. In the event of damaged delivery:

• Indicate damage on the delivery bill and have it signed by the driver
• Contact our Customer Service department to have a replacement order sent

International Orders
All sales are final for international orders. No returns without prior authorization.

Change in Address
I am a customer in the process of changing locations, with an open account at North Coast. How do I go about changing the billing and delivery address for my North Coast product orders?

A: In order to change your contact information, billing and delivery address, please call Customer Service at (800) 821-9319. You may also email North Coast Medical at custserv@ncmedical.com.

How Do I Establish A New Account?
How do I (we) obtain an open account with North Coast Medical?

A: Yes. Healthcare professionals, hospitals and other healthcare related institutions and/or clinics may apply for a 30-day open account. A credit application must be filled out, signed and approved before open accounts are established.

Click here to download an Open Account Credit Application.

Calling North Coast with your questions
If I have questions about your products, can I call North Coast and get answers to my questions?

A: Yes. Please call our Customer Service department at (800) 821-9319 with any questions you may have about our products, or sign on to Live Chat and talk to a Customer Service Representative instantly.

When will my orders be sent
When can we expect to receive our order from North Coast Medical?

A: All orders normally ship within 24 hours. Business days are Monday through Friday, excluding holidays observed by the Post Office, and Fedex.

Shipping orders outside of USA and Canada
Can I have my orders shipped outside the United States or Canada?

A: No. All consumer orders must be shipped to an address within the United States. For international orders, please contact our International Division at international@ncmedical.com.

Canadian orders must go through our Canadian Distributors that can be found here.