Biofreeze® Professional

Item Availability Definitions

• In Stock: Standard shipping orders received before 5pm EST will ship the same day.
  Expedited shipping orders received before 11am EST will ship the same day.
  
  
• Out of Stock: Shipment times will vary, depending on expected arrival to our inventory. The typical wait time is just a few days. Orders with both in-stock and out-of-stock items will be shipped partial, with any out-of-stock items being back-ordered and shipped complete when all back-ordered items are available. Note: All freight and handling charges are calculated on the original order. Back-orders ship and invoice separately and will not be charged additional freight and handling.
  
  
• Pending: We are not able to provide a reasonable expected date due to supply chain & other interruptions from the manufacturer. We will continue to accept orders for these items and fulfill them on a first-come, first-serve basis as inventory becomes available
  
  
• Direct Ship: Direct-Ship items are shipped directly from the manufacturer. We place orders with the manufacturer within a few hours of receipt of your order. Shipping times will vary, depending on the efficiency of the individual manufacturer.
  
  
• Special Order: Requires additional information such as delivery environment and service level in order to provide an accurate shipping cost and expected date of delivery from the manufacturer.
  
  
• On Demand: Can be expected in 10-15 days. When orders are placed for these items, we will order them from the manufacture, and they will be included in our next incoming shipment. Once we receive your items, we will ship them to you from one of our two domestic warehouses. Note: We place orders with our vendors once a week, typically on Mondays.